Refund and Return Policy
Refund and Return Policy
At HB Prestige Jewels, we take immense pride in the craftsmanship and quality of our jewelry. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our policy below regarding returns and refunds.
1. Return Window
We offer a 15-day return . You have 15 days from the date your item was delivered to request a return
2. Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
It must be in the same condition that you received it (unworn and unused).
It must have all original tags attached.
It must be in its original packaging (box, pouches, and certificates).
You must provide the receipt or proof of purchase.
3. Non-Returnable Items
Certain items are exempt from being returned:
Customized or Personalized Orders: Any jewelry made to specific size requests, engraved items, or custom designs cannot be returned unless they arrive damaged.
Final Sale Items: Items purchased during a "Final Sale" or clearance event.
Pierced Jewelry: For hygiene reasons, earrings cannot be returned if the hygiene seal has been broken or if they show signs of wear.
Gift Cards: Digital or physical gift cards are non-refundable.
4. The Return Process
To initiate a return, please follow these steps:
Contact Us: Email our support team at [Insert Email Address] with your Order Number and the reason for the return.
Approval: Once your request is reviewed, we will send you instructions on how and where to send your package.
Shipping: Items sent back to us without first requesting a return will not be accepted. Customers are responsible for the cost of return shipping unless the item arrived damaged or defective. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. defective and Issues
Please inspect your order upon reception. Contact us immediately (within 48 hours of delivery) if the item is defective, , or if you receive the wrong item. For damaged goods, we will provide a pre-paid shipping label and offer a full refund or a replacement at no extra cost.
6. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved Refunds: You will be automatically processed and credited on your original payment method within 7–10 business days.
Processing Time: Please remember that it can take some time for your bank or credit card company to process and post the refund to your account.
8. Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [Insert Email Address] or by mail using the details provided below: